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This happened after over a year of uneventful gambling on their site. Finally, after 1 month I was able to collect my winnings, whereas in months prior it would take working days.
When I contacted their Online CS and asked for my account closure, re-affirming my details multiple times — they declined to do so and gave me some obscure link.
I was met with mocking responses from the CS rep as to why I wanted my account deleted. I would rather play at a casino where withdrawals take 3 days maximum….
Since I made this withdrawal, they requested me to send voided check after three days, and my withdrawal is still processing and it has passed three weeks.
No happy with a recent bug in this game that is only happening on my android. This function is not working on my android.
It was working but suddenly now it is no longer working. It just freezes and you have to close it and reopen it to play. The games work but not the bonus feature.
I have uninstalled it and reinstalled several Times.. It works on my computer and ipad.. I won had no problems with drawing my winning! Won and also 2 days in my bank account.
Jessica, you mind to tell me what is the best way to use: a bank account, a debit card or neteller to get my winnings if I win?
I have withdrawn 5 times ranging in amounts from down to via swift from Jackpot city. Around 5 days for the money to be in my NZ bank account.
I deposit via paysafe too. Been playing JC for a few months now. I had to play down my bonus money. And I have noticed pay out times a being delayed the more I withdraw.
I tried to do a withdrawal with no success , hopefully online support will be able to fix this. I have sent 3 emails explaining the errors I am getting.
Jackpotcity is one of the best casinos i have played they have been so helpful getting my winnings to my bank through neteller now the goverment have stopped all gambling to many overseas casinos im going to miss them hope they get to be able to operate in australia again so sad.
Hi I was one of the customers playing JackpotCity. I am still to paid my winning after that JackpotCity left out from Australia.
Do you think it is worthy to have Neteller account to be paid? Do you need to pay Netteller for using it monthly or yearly? Jackpotcity is very fast in paying me out.
I won three times in one year , Absolutely wonderful service. After the maximum of 96hrs u can ring jackpot city and request they contact the operations team..
I just did that today and they accepted my Id.. I tried asking that and all iu got was wee are working on your withdrawl and remember its a minimum of 24 hrs before its removed from the reversal stage blah blah.
I was recieved within 3 weeks. I have won eu and i tried to withdraw my money. After 10 days any answers and explanations i contacted live support and they tokd me: money were reversed and all lost down to zero!
How it can be possible?! I did not played at all…. Naturally, win ratio much higher when playing with the bonus dollars of course…When playing with my own money, conveniently stopped getting bonus rounds, and win ratio declined significantly.
I had been using the account for a month before this issue started , no settings changed on my computer. Coincidentally this was after I had actually won two jackpots and made immediate withdrawls.
At the end of the day I broke even with deposit to withdrawl ratio, so not what the panic was all about-Operations had relegated my account to Voucher pay only.
For absolutely no reason and no ability to contact them to find out why this happened. This was completely arbitrary.
I started playing jackpot city 18 months ago. Now withdrawing to debit card and its around days Have had no issues except not being able to withdraw to bank account.
What payment method did you use for withdrawl? There is a list on Jackpot city casino everyday of the big wins and I know they aren from Jackpots or is this Jackpot city casino trying to get you to play more?
Thanks Peter. Like so many others, I have received no winnings even after my ID was accepted. I told the guy that I would not play again until I received my winnings from 1 month ago.
He hung up on me. Make sure you read the terms before you place your first bet. Better off without a bonus if you are planning a profit.
I have been playing on jackpot city for six months. All up i have won twice. I understand that you lose and win but this is really bad odds.
Most of the times the games are running cold. I used instant banking. May I know how you did it? Thank you. Hi Kat. I was using instant transfer before which worked well.
I decided after a break i would try this casino again. I went to withdraw it as usual with instant bank transfer. It is not there anymore..
I asked on chat and was told they are having complications with instant bank transfer, which is interesting as you can use this to deposit money , and its been a week or more now and still not fixed.
Very disheartening. Same here! First withdrawal went super good! I joined. Jackpot City a few weeks back. I had some good wins but the money was always left in my player acct.
I believe this to be on purpose, so you will respend the money. I have never had this problem with any other casino.
Customer service is atrocious. I sent an email, advising why I was closing my acct. They responded, indicating I needed to gamble responsibly and never addressed the points outlined in my email.
Will never use them again. Did u ever figure this out…. Its been nearly a month now! Jackpot city casino has a terrible support service everyone at there support service has a total different answer to one and other.
I have put a lot into this casino and been treated like rubbish I join a new casino today and wish I had of joined a long time ago thank you royal vegas you now have a loyal new member and goodbye jackpot city.
I must say the support and response to issues at JC is absolutely terrible for an organisation that has a lot of promotion across the net.
Customer service should be the number 1 priority but clearly taking your money and not responding to issues is.
Well, made a withdrawal on July 27, by cheque regular mail , after not receiving it in the mail had it cancelled on August 30th — still waiting for payment, talked to support and they claimed it will take another 7 — 14 business day to confirm the cheque was not cashed…..
D and some mail like utility bill, so I sent my ID and utility bill and some other information of where I live to their support playersupportcentre.
In comparison with other online casinos Id say the timing is just about as good as any. Good luck to everyone! I play Jackpot all the time.
I have never had a problem with withdrawals, if anything they send me a notice saying you have cash and within 3 days, bammm my cash is in….
Mind you I have never won 30gs, but you never know…. It was said to be a managers decision to conficate the funds. Did you ever have this issue resolved?
I have the same problem right now and i want to talk to someone with experience. He said that I had a bet that was unplayed and that all the money that I was winning was going bonus money until I played the on some princess game.
Went to it and I was in a 10 free spins from a scatter??? Never won enough to clear the bonus and lost my cash… they will never get anymore of my cash, I asked for the date and time of the event and he did not know… but he knew everything else, not a really good liar.
Nearly 6 days after withdrawal was made an still no funds in my account sent in all documents requested after they were asked for by email 3 days after making withdrawal.
Asked for time frame as to when i will receive payout an couldnt give me an answer.. Ive been with jpc for years and have become a fairly high teir player.
This casino has changed this year , poor pays on free games even with high bets , rude cust service and continuing gaming issues that the cust serv dont lisen to.
The game interruptions happen during luky periods of play , you then drop out and have to start again often back to no wins for a period if time until the game wa r ms up again.
I have also won gambles and the amount won has not been added to credits. Proof was submitted with written report, they can see the history but no reply or credits paid as owed.
I totally agree with you. The site has sucked thousands out of me just in past few months with no play whatsoever. Actually,I guess I dared to make a withdrawl before that started happening..
I agree too…It has changed for sure because when I would withdrawal and receive my money it would say its from Seabrook…..
I have played and won a few dollars and when I take it out, it now says…theplacegroup…. So sadly I will have to find another casino…..
How can you win such a large amount? Are these JP games you play? It took 6 days to receive funds back in my bank account. I am an extremely frustrated player and will not be returning to this casino.
I will say this…… I visit several online casino sites… Jackpot city is not my first rated choice, however this past week I have won a substanstantial amount of money.
The catch seems to be that I opted to withdraw a minor portion of my winnings on Monday…. Today is Thursday and my withdrawal is still pending!
To me this is ridiculous…it takes seconds for the casino to take my money on deposit yet when I want to cash in my winnings here I am… The VIP staff says they will see to it promptly, but from what I understand even when they decide to release funds it still takes working days to clear my account Canadian players here.
This is really unacceptable and frustrating to say the least. Aside from this issue, I do enjoy jackpot city and have had no severe down side to playing here ….
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